GUEST FAQs

We accept valid government-issued photo ID such as a passport or UK driving licence. You’ll be asked to provide this before your stay for security purposes.

Check-in is from 15:00 PM and check-out is by 10:00 AM. We may be able to offer flexibility depending on bookings either side of your stay - just ask in advance.

We offer self check-in via a secure lockbox or smart lock. Full instructions will be sent to you by email or WhatsApp before your arrival.

Yes, a security deposit is required for all stays. This is held (not charged) before check-in and released within 24–48 hours of your departure once the property has been inspected.

Smoking is not permitted inside any of our properties. If your apartment has a balcony, you’re welcome to smoke there. Just make sure the balcony doors are closed and dispose of cigarettes responsibly.

In most cases, yes -  provided the dates are available. Contact us as soon as possible to request an extension.

We pride ourselves on fast communication and aim to reply within minutes during daytime hours.

Yes - we personally inspect our properties regularly to make sure they match the photos and description you see when booking.

Many of our properties include hard to find extras such as private balconies or allocated parking. Check the listing details for each property.

Click the 'Our Properties' link on our website to view live availability and rates, then follow the booking process on our secure page.

Our cancellation terms are shown at the time of booking. Policies may vary depending on the property and length of stay.

We love pets, but none of our properties are pet-friendly at this time.

All apartments include free Wi-Fi, fresh linen, towels, a fully equipped kitchen, toiletries, and tea/coffee to get you started.

We’re not an estate agent - we’re a serviced accommodation company. We lease or manage properties and rent them out to vetted guests for short and long stays.

Our agreements are flexible but typically range from 1–5 years, depending on the property owner’s needs.

No. We offer fixed, on time payments whether or not the property is booked, so you enjoy guaranteed income.

We use a Company Let Agreement that clearly sets out responsibilities, payments, and terms to protect both parties.

We currently operate in Birmingham and Solihull and are always open to expanding into new locations.

Yes. We handle day to day maintenance issues and keep the property in excellent condition.

Yes - we’ll keep you informed about the property’s condition and any maintenance.

You can reach us via email or WhatsApp. We respond quickly during business hours.

Yes - we can fully furnish and style your property to a high standard. We typically agree on a short rent-free period to cover this, but it ultimately increases the quality and value of your property when returned to you.

Of course. We’re happy to arrange visits with reasonable notice.